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Warranty Policy

Warranty Policy

Manufactures, suppliers, or publishers, other than JOVS, may provide their own warranties to you. Please contact them for further information. Please note that warranty period may vary according to local laws and regulations. Some countries, states and provinces do not allow limitations on how long an implied warranty may last, so the limitation described above may not apply to you. You may have other rights from state to state or by province or by country.
All JOVS products purchased on come with a limited warranty (“warranty”) as set out below.
We provide a limited warranty for purchases on The warranty period is measured starting on the date the original consumer purchaser received the products.
1.Product Free replacement for damage within 2 years.
2.If the parts need to be replaced after the warranty period, the inspection fee will be charged as appropriate.
3. During the warranty period, the following conditions will not be free of charge:
A. Failure to provide a warranty card or purchase proof (invoice or receipt).
B. Warranty period expired.
C. Damage caused by disassemble or modification.
D. Damage caused by mistake/negligence or improper.
E. Long-term storage in harsh environments.
F. Appearance is naturally stained by use.

180-Day money-back guarantee

Trial our handset for at least 60 days from the date of delivery, but for no more than 180 days.

You must complete at least 8 OPT handset treatments, with treatments being 1 week apart, and take a photo of the area/s you are treating before each of the sessions.

If there are no noticeable results in hair reduction, email your 8 photos to us at with your order number, and we will review your application.

All 180 Day Money-Back Guarantee applications MUST be submitted within 180 days of receiving your JOVS Hair Removal Handset.

All images MUST have valid time and date stamps

If your application does not meet our return criteria, you will not be approved for a refund. Incomplete or illegible claims will not be refunded

If the above condition is satisfied, please complete the following return steps:

1. Please write down your "email address, order number, quantity, first name, last name, address, zip code, and please confirm the package is opened or sealed. What is more, please tell us the reason for return". And then, send it to
(Package the item(s) to be returned in the original JOVS packaging.)

2. Our team will reply to the return authorization information and inform the return address within 48 hours. (Please do not return the same way before authorization)

3. If less than 180 days from the date of purchase, when your hair removal device has product problems and you need to return the JOVS hair removal device, we will be responsible for your return shipping cost.

Please note that non product quality problems, the return shipping fee needs to be paid by yourself.

Please note: If the hair removal device is damaged due to improper personal use (including breakage), it is not covered by our warranty.

Customer Service Helpline

If you have questions please contact us. You can email: professional customer service team will get back to you in 2 working days.


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