Return & Exchange Policy

Return & Exchange Policy

If you have any questions or concerns about the return and exchange policy, you can contact official@jovs-beauty.com at any time.

Return Procedure

  1. To initiate a return, please first send your return request to our official customer service at official@jovs-beauty.com. The email must include:
  • The original order number and the exact name of the productto be returned;
  • A brief reason for the return. If the return is due to product quality issue, please describe the problem in detail and provide relevant video to show it.

Our customer service will process your request in 2 business days and contact you to discuss the further return process. All returns are subject to evaluation by JOVS.

  1. Once the return request is approved, our customer service will send you the return address. Please send us the shipping courier and tracking number of return package so that we can track it and arrange refund after receiving the return package.

Please package the product carefully and return it in original packaging to avoid damage during transportation.

  1. Please notify us when the package is delivered: In order not to delay the refund progress, please contact official@jovs-beauty.com to inform the delivery of the package, and we will process your return request in 1-3 business days.
  2. Once we approve the return package meetsthe return standard, your refund will be issued to your original payment. Please allow 7-15 business days for its billing circle.

Please Note

  1. Since our products are for skin-to-skin use, considering experience, safety and health of every JOVS customer, we will charge 30% processing fee for non-brand-new products.(Processing fee will be deducted from refund)
  2. We Will Not Accept A Return Of Any Merchandise Under The Following Conditions:
  • All product not purchased from JOVS.com.

If your items were purchased at Amazon, Target, or other retailers, please contact the retailer to arrange for a return or exchange.

  • All products returned without all original packaging, accessories and free gifts, including the retail box, manuals, cables, and all other items originally included with the product.
  • The device is damaged due to improper personal use.
  • All product appearance is naturally stained by use.
  • The warranty period has expired.

 

Exchange Procedure

  1. To initiate an exchange, please first send your exchange request to our official customer service at official@jovs-beauty.com. The email must include:
  • The original order number and the exact name of the productsto be exchanged;
  • The reason for exchange. If the exchange is due to product quality issue, please describe the problem in detail and provide relevant video to show it.

Our customer service will process your request in 2 business days and contact you to discuss the further exchange process. All exchanges are subject to evaluation by JOVS.

  1. Once the exchange request is approved, our customer service will send you the return address. Please send us the shipping courier and tracking number of return package so that we can track it and arrange replacement after receiving the return package.

Please package the product carefully and return it in the original packaging to avoid damages during transportation.

  1. Please notify us when the package is delivered: In order not to delay the progress of replacement, please contact official@jovs-beauty.com to inform the delivery of the package, and we will process your replacement in 1-3 business days.

Please Note

  1. Since our products are for skin-to-skin use, considering experience, safety and health of every JOVS customer, JOVS temporarily does not provide free returns or exchanges for products not caused by product quality problems.
  2. We Will Not Accept An Exchange Of Any Merchandise Under The Following Conditions:
  • All product not purchased from JOVS.com.

If your items were purchased at Amazon, Target, or other retailers, please contact the retailer to arrange for a return or exchange.

  • All products returned without all original packaging, accessories and free gifts, including the retail box, manuals, cables, and all other items originally included with the product.
  • The device is damaged due to improper personal use.
  • All product appearance is naturally stained by use.
  • The warranty period has expired.

 

Cancellation

  • Please contact our customer service at official@jovs-beauty.com  with your order number to cancel your order.
  • Free cancellation is only valid within 24 hours after the order is placed. After 24 hours, JOVS will charge  5% of order value as service fee.
  • Orders already shipped cannot be cancelled. Please contact our customer service at official@jovs-beauty.com after receiving the whole order to return it.
  • For more information please refer to our Return Policy above.

 

Price Match

  • Price adjustment can only be made within 7 days since the order is placed.
  • If we can make an adjustment, the price difference will be returned to your original payment account in 7-15 business days.
  • Clearance and Final Sale merchandises are not eligible for price match adjustment.

 

About Refund

For cancellation, refund of price difference or return for refund, we will handle the request in 3 business days. Normally, you will receive the refund in your original payment account in 7-15 business days. It depends on the bank's timeliness.

Late or missing refunds: If you haven’t received a refund after 15 business days since the refund is issued, please check your bank account first. If the refund is still not shown in your bank account, please contact your bank, it may take a few days before your refund is officially posted. There is often some processing time before a refund is posted. If you've tried all above methods but still fail to receive it, please contact us.