1. Force Majeure Exemption:
JOVS shall not be held liable for logistics delays caused by force majeure events, including but not limited to natural disasters (e.g., earthquakes, typhoons), pandemic control measures, wars, strikes, or customs clearance delays.
2. Risk and Loss:
All goods purchased from us are subject to transportation contracts. This means the risk of loss and ownership of such goods transfers to the customer upon our delivery to the carrier.
3.After-Sales Claims Process
1) Time Limits
Loss/Non-Delivery: A report must be submitted within 7 calendar days after the package is marked as "Delivered."
Incorrect Shipment/Damage: Must include clear photographic evidence with the shipping label within 48 hours of receipt.
2) Handling Rules
All express delivery issues must be reported via the customer service email: cs@jovs-beauty.com.
JOVS reserves the right to:
- Request supplementary proof (e.g., unboxing videos).
- Deny replacements/refunds based on individual case assessments.
- Prohibit secondary returns for free replacement items.
4. Other Important Notes
Address Accuracy:
Customers will need to cover the cost of reshipping if the address provided is incorrect.
Customs Duties/Taxes:
The import duties, taxes, or fees imposed by the destination country are the customer’s responsibility. If unpaid taxes/duties result in the package being returned, a 20% storage fee will be deducted.
Friendly Reminder
To safeguard your rights, we recommend:
- Tracking Logistics: Regularly check logistics status updates provided by the carrier.
- Customs Coordination: Proactively contact local customs authorities to assist with clearance procedures.
