Shipping Policy

*Please note that we currently do not support delivery to Ukraine, Russia, Kosovo, Turkey, Norway, etc. If you need further assistance, please get in touch with the team at official@jovs-beauty.com

TRACKING YOUR ORDER: 
Processing Time：Please allow 1-3 business days for order processing and shipping.

If you need us to prioritize the processing of your order or wish to change the shipping method to express delivery, please contact us via email at official@jovs-beauty.com. Please note that we will make every effort to expedite the processing and dispatch of your order upon receiving your request; however, certain circumstances may prevent us from prioritizing the order as requested. If the order has already been shipped, we will be unable to modify the shipping method. We appreciate your understanding.

How to track: You will receive a shipment notification email with a tracking number as soon as your package ships. Simply track the package with the tracking number at: https://www.17track.net/en

If you don’t receive one or the tracking number isn’t updating or working at all, no worries, contact us and we'll solve it!

If you need more detailed information, please reach out to us via official@jovs-beauty.com and we'll help you out!

UNEXPECTED DELAYS: 
In some instances, the delivery may take longer than the standard shipping times stated above. Most of these delays are caused by international customs processing that we cannot control. Please contact us if your package is taking too long to arrive and we will work with you to resolve any situation.

We ship to the US on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties are included in the product price. For other countries, if you have concerns regarding customs duties, please consult us via email.