JOVS Hair Removal Device: 

Q1: What is the basic principle behind hair removal? 

  • We have all experienced those dark spots, stubble, and other unsightly scenes caused by remaining hair follicles after unsuccessful traditional hair removal methods. JOVS Hair Remover uses intense pulsed light(IPL) technology to isolate the melanin in the hair resulting in the hair becoming thinner and softer until it naturally falls off completely, leaving you with more complete and permanent hair removal.

 Q2: What is intense pulsed light(IPL)?

  • IPL technology is a beam of light that converts energy to heat that is absorbed by the pigment in the hair, gradually preventing the hair from growing. The gentle beam of light is safe and painless, and with Skin Rejuvenation (SR) your skin ends up looking smooth and delicate.

 Q3: How to use this remover?

  • Use the JOVS hair remover in just two easy steps. First, shave the hair off the surface you want to treat. Second, press the device against the skin to emit a gentle pulse of light to the hair root(twice on each treatment area). Use it three times a week for the first two weeks to slow hair growth and twice a week for the 3rd and 4th week to achieve permanent hair removal. After the treatment period, JOVS can be used once a month to do any touch-up that may be needed.

 Q4: Are there any side effects?

  • There are no side effects. Adopting the US high-intensity pulsed light (HIPL) technology, this hair remover is used with JOVS optical filters, which can filter out all useless light such as ultraviolet rays, allowing useful light to reach hair follicles and eliminating any light-induced side effects which might harm the skin.

Q5: What countries can you ship your products to?

  • We ship internationally.

Q6: How does your product compare to other hair remover devices on the market?

  • Our product has been hailed as one of the safest and most effective hair removal devices on the market with ten international safety certifications. The flexibility of the 330° rota-table head makes hair removal easy, and the various optical filters allow for more precision treatment without harming the skin.

Q7: Who can use JOVS Hair Remover?

  • This device can be used by anyone with skin types I to V on the Fitzpatrick Scale. If you have a very dark skin tone (type VI) please don't use this device.
  • JOVS Hair Remover can be used to treat dark blonde to black hair types, but cannot treat light blonde, red, or grey hairs.


Q1: How long does shipping take ?

  • Standard Shipping Times
  • North America : 4 - 6 business days
  • Oceania: 10 - 15 business days
  • Europe: 10 - 15 business days
  • Asia: 10 - 15 business days
  • South America: 20 - 30 business days
  • Africa: 20 - 30 business days

Q2: How much is shipping?

  • We offer free express shipping worldwide!

Q3: How do I track my order?

  • We will send you a tracking number to your email once the package has been shipped. You can use this number to track your package.

Q4: Will I Pay customs?

  • Most likely you will not be charged any customs. In most cases we try to ensure that there are no customs charges upon arrival. But sometimes customs charges are out of our control and are dependent on the local government.


Q1: Hair Removal Device 90 Day Money-Back Guarantee

  • Please do not return the package before contacting us, we cannot guarantee processing your refund if you don't contact us first.
  • Hey we get it's hard to trust a product which sounds too good to be true. That's why we're proud to offer our 90 day money-back guarantee!

Q2How to claim your money back:

  • Trial our handset for at least 60 days from the date of delivery, but for no more than 90 days.
  • You must complete at least 12 OPT handset treatments, with treatments being 1 week apart, and take a photo of the area/s you are treating before each of the sessions.
  • If there are no noticeable results in hair reduction, email your 8 photos to us at official@jovs-beauty.com with your order number, and we will review your application.
  • All 90 Day Money-Back Guarantee applications MUST be submitted within 90 days of receiving your JOVS Hair Removal Handset.
  • All images MUST have valid time and date stamps
  • If your application does not meet our return criteria, you will not be approved for a refund. Incomplete or illegible claims will not be refunded
  • If the above condition is satisfied, please complete the following return steps:
  • 1. Please write down your "email address, order number, quantity, first name, last name, address, zip code, and please confirm the package is opened or sealed. What is more, please tell us the reason for return". And then, send it to official@jovs-beauty.com(Package the item(s) to be returned in the original JOVS packaging.)
  • 2. Our team will reply to the return authorization information and inform the return address within 48 hours. (Please do not return the same way before authorization)
  • 3. If less than 90 days from the date of purchase, when your hair removal device has product problems and you need to return the JOVS hair removal device, we will be responsible for your return shipping cost.
  • Please note that non product quality problems, the return shipping fee needs to be paid by yourself.
  • Please note: If the hair removal device is damaged due to improper personal use (including breakage), it is not covered by our warranty.

Q3Defective Products:

  • If your item arrives damaged or is malfunctioning. We offer a 1 year warranty for all products:
  • Email us at official@jovs-beauty.com for more details.


Q1International Charging Notice:
  • We are not responsible for any bank charges such as open balances, overdraft fees, currency exchange difference, authorization fees, or service charges resulting from the timing of charges and/or debits/credits by your bank.

Q2What are the payment options available?

  • We accept any major credit cards, debit cards and Paypal.

Q3: Can I pay in installments?

  • You can pay via Afterpay which is available in certain regions.
  • Afterpay is available in the USA, Australia, Canada, New Zealand, and United Kingdom

*Didn’t find what you were looking for? Contact us