Returns & Exchanges

Please note: 

  • We do not accept returns or refunds for reasons other than quality issues.
  • We are unable to refund any delivery or postage costs incurred.
  • Items marked “Final Sale” cannot be returned/exchanged.
  • Sale and promotional items are excluded and remain subject to our regular return/exchange policy.
  • Please note that we are not liable for any parcel lost during its return shipment to us.

CANCELLATION

  • If you need to cancel an order, please contact us within 24 hours of placing the order. Any shipments made after this time will be the responsibility of the customer.
  • If the product has already been shipped out, we will unfortunately be unable to cancel the order.

RETURN/EXCHANGE CONDITIONS

All items must be returned in their oriinal selling condition, without having been worn, washed or altered, and with all their tags still attached.

  • All items must be returned with their original boxes.
  • All items must be returned in one package.
  • Return/Exchange shipments must be made using the same service as the original delivery.
  • We can only accept returns/exchanges from the country to which an order was originally shipped, for example, orders delivered to the US must be returned from the US
  • Customised items cannot be returned.
  • The return/exchange is unfortunately not free of charge (import and shipping fees will be charged at your own expense).
  • For hygiene reasons, Our gifts are skin-friendly products, they cannot be returned after being unpacked and used. The gifts will be calculated at the equivalent market value
  • Naturally any faulty items can be returned.

We reserve the right not to accept any return/exchange if the product shows signs of wear or has been used or altered from its original condition.

You will be informed if we propose to reject your refund/exchange; you may choose to have the product sent back to you at your own expense.

1 Year Limited Warranty Policy

Free 90-day replacement

If less than 90 days from the date of purchase, when your hair removal device has product problems, we will be responsible for your return shipping cost and reissue a new one for you.

 

Please note:

  • The return shipping fee needs to be paid by yourself for nonproduct quality problems.

 

  • If the device is damaged due to improper personal use (including breakage), it is not covered by our warranty.

 

  • Returns due to product quality problems can only be exchanged and cannot be refunded.

HOW TO RETURN AN ITEM OR AN ENTIRE ORDER?

Step 1: Please contact our Customer service team to start the return process with the following information:

  • Order number
  • Proof of purchase
  • Video or photo of the faulty product

Step 2: Insert your receipt, along with the items, back into the original packaging.

Step 3: Fill out all three copies of the Returns Pro-Forma Invoice Form. Insert all copies in the transparent envelope and attach it to the package without closing it. These documents are required for customs, so please be sure to complete all 3 copies.

Step 4: Turn package over to the courier, after the courier has checked the return shipment, please close the package securely.

 

RETURN/EXCHANGE ADDRESS

Please contact customer service to confirm the return address
We're available to support you via
Email: official@jovs-beauty.com
We strive to respond to your questions within: 24 hours
Customer service chat hours: Monday - Friday: 8am - 18pm EST